Refund & Shipping Policy

Beehive Systems Pvt. Ltd. (WASP3D) Market Refund Rules. Because we are a platform, these rules outline what you can expect from the Beehive Systems Pvt. Ltd. (WASP3D) of the items you buy. They apply to both Beehive Systems Pvt. Ltd. (WASP3D) and its customers.

The products that Beehive Systems Pvt. Ltd. (WASP3D) sell on the platform are digital goods and cannot be "returned" or "shipped", so your entitlement to a refund is designed with this in mind. Of course, in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Please note that we are unable to process refunds for products where the date of purchase is older than:

180 days and over 

30 days and over for any products purchased and not downloaded within 30 days.

Before you ask for a refund from an Beehive Systems Pvt. Ltd. (WASP3D)

If you are experiencing a technical issue with the item we recommend that you us at getinfo@wasp3d.com and seek assistance. Often they’ll be able to help troubleshoot your problem.

Asking for refunds from Beehive Systems Pvt. Ltd. (WASP3D) via platform

We understand, however, that sometimes the Beehive Systems Pvt. Ltd. (WASP3D) may not be able to solve your issue or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would expect Beehive Systems Pvt. Ltd. (WASP3D) to provide you with a refund:

Item is "not as described" or the item doesn’t work the way it should.
Item has a security vulnerability
Item support is promised but not provided
Items that have not been downloaded
Resolving disputes - asking Beehive Systems Pvt. Ltd. (WASP3D) to help
Item is "not as described" or the item doesn’t work the way it should.

If an item doesn’t work the way it should then the Beehive Systems Pvt. Ltd. (WASP3D) is required to promptly fix the issue by updating the item. An item is "not as described" if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund from the Beehive Systems Pvt. Ltd. (WASP3D).

Item has a security vulnerability

If an item contains a security vulnerability and can’t easily be fixed you may be entitled to a refund from the Beehive Systems Pvt. Ltd. (WASP3D). If the item can be fixed, then the Beehive Systems Pvt. Ltd. (WASP3D) should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then we would expect the Beehive Systems Pvt. Ltd. (WASP3D) to provide a refund for the item.

Item support is promised but not provided

If an Beehive Systems Pvt. Ltd. (WASP3D) advertises their item as including item support and/or you purchase an item support extension, you have a current support entitlement (including an extension if you purchase it). If you are not provided that support in accordance with the item support policy the Beehive Systems Pvt. Ltd. (WASP3D) should provide you with a refund of the costs of the item (if item support was included), or the item support purchase (if support was required during the extension period). Please note that unused Item Support Extensions are non-refundable.

Items that have not been downloaded

If you have not downloaded a purchased item within 30 days from the date of purchase, you may be eligible for a refund. You will be required to provide the Beehive Systems Pvt. Ltd. (WASP3D) of that item with your purchase code in order for the Beehive Systems Pvt. Ltd. (WASP3D) to verify your claim that you have not downloaded an item. Although we consider 30 days to be a reasonable time, if you have different rights under applicable consumer law, we don’t exclude those laws and you may have a longer period to claim a refund if you have purchased for personal use and haven’t downloaded the item.

Resolving disputes - asking Beehive Systems Pvt. Ltd. (WASP3D) to help

If you and an Beehive Systems Pvt. Ltd. (WASP3D) can’t come to an agreement about a refund, you can raise a dispute and have Beehive Systems Pvt. Ltd. (WASP3D) investigate the matter. We may ask you to provide supporting documentation or evidence. Any refund issued by Beehive Systems Pvt. Ltd. (WASP3D) is entirely discretionary. We will make a decision based on all available information and you agree that our decision is final. Purchases older than 180 days will not be eligible for dispute.

To the extent permitted by applicable law, Beehive Systems Pvt. Ltd. (WASP3D) are not obliged to give policy refunds in any of the situations listed below.

You don’t want it after you’ve downloaded it

The item did not meet your expectations or you feel the item is of low quality

You simply change your mind

You bought an item by mistake

You do not have sufficient expertise to use the item

You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund

You can no longer access the item because it has been removed or the Beehive Systems Pvt. Ltd. (WASP3D) who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).

Your product purchase was made over 30 days ago.

Version 1.0 - Effective date: April 2024